Dear Comcast

Dear Comcast,

Tonight I called you to re-activate my cable boxes because one of them had stopped working and I wanted to use that TV to watch an On Demand movie. Which would, you know, earn you some more money.

The first time I called your tech rebooted my cable modem instead of reactivating the set top boxes. The only upside to this was that it terminated my phone call to tech support — I have my phone service with you, as your tech would’ve known if he’d checked his screen — so I had a chance to re-enter the Comcast Tech Support Person Lottery.

Fortunately the second time I got someone who knew what he was doing. And actually listened to my request. And knew that “reactivate cable boxes” isn’t remotely like “reboot my cable modem”.

Of course, re-activating the cable boxes means they take 45 minutes to re-initialize the program guide and, more to the point, the On Demand functionality. In that 45 minutes I could download, oh, about 12 gigabytes of data over my Comcast High Speed Internet Connection. That must be one honking big program guide and On Demand subsystem.

I get so tired of monopolies who cherish their market power to the extent that they almost totally ignore customer service. I hope I live long enough to dance on your grave.

All the Best,

Disgruntled Comcast Customer #377,582

1 thought on “Dear Comcast”

  1. Well, our options are two devils. Let’s see if they start taking advantage of the network neutrality ruling and start squeezing us even harder. Oh, cheers!

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